An LMS
We don’t host courses, build content libraries, or chase completion rates. We surface real moments and wrap them into a coaching rep when one is warranted.
Lineage
Since 2018, more than 10,000 professionals across the region have practiced and become more effective with Pragmatic Leaders. That evidence base — what actually moves capability in front of a customer — sits underneath Ostronaut’s coaching intelligence layer.
Backed by
What we are NOT
Ostronaut sits in a category — conversation intelligence for customer-facing teams — that is often confused with adjacent ones. The simplest way to know what we are is to name what we are not.
We don’t host courses, build content libraries, or chase completion rates. We surface real moments and wrap them into a coaching rep when one is warranted.
We don’t turn your PDFs into lessons. The artifact is built from the actual customer conversation, not from a content catalogue.
We don’t sample. We listen to every conversation across the floor, all week, not three audits per quarter.
We don’t hand operators a topic cloud. We surface specific business events from a retail taxonomy, with the exact line of evidence behind each.
We don’t auto-coach. The coaching artifact goes through a human in the loop before it reaches the staff member who lived the moment.
The frame is broader than sales calls. We work on retail counters, field visits, and customer support — the floors Gong-style B2B-sales tools have never reached.
Why this team
Pragmatic Leaders shipped a measurable practice loop to 10,000+ professionals over six years. We learned what actually moves capability in front of a customer: not lessons, but reps anchored to a real moment that mattered. Ostronaut is the upstream side of that loop — the moment-finder, the artifact-builder, the assigner — wired into the floor where the moment happened in the first place.
The Indic AI stack — audio capture, diarisation, Devanagari-preserving transcription, the retail event taxonomy, the lost-revenue valuation — those are the new builds. The downstream coaching loop is the work we’ve been doing since 2018.
Think Gong — the $7B category-defining outcome for digital sales calls — but for the physical retail floor, where customer conversations actually happen.
Founders
Talvinder Singh
Co-founder
4x founder. Ex-Product Head, OYO Flagship during its hypergrowth phase to a ~$10B peak valuation. Founder of Tushky (500 Startups Batch 6, 2013) — an early leisure-experience marketplace launched years before Airbnb Experiences. Co-founded Pragmatic Leaders (YC W21) and Ostronaut alongside Meera Khokhani.
Meera Khokhani
Co-founder
Ex-NSDC (National Skill Development Corporation) under the Government of India's Skill India Mission. ~15 years across workforce development, skilling initiatives, and international labour mobility programs under centrally-funded schemes.
Where the founders have built, worked, and studied