These are the terms under which businesses subscribe to and use Ostronaut. They form a binding agreement between Ankai Inc. (“Ostronaut,” “we,” “us,” “our”) and the business entity that subscribes (the “Customer,” “you,” “your”).
On this page
These Terms of Service (“Terms”), together with the Order Form, the Data Processing Agreement (“DPA”), and any service-specific terms referenced in the Order Form, form the “Agreement” between you and Ostronaut. The Agreement governs your access to and use of the Service.
By signing an Order Form, clicking through these Terms, or otherwise accessing the Service, you confirm that you have authority to bind your organisation and agree to be bound by the Agreement.
We will provide the Service in accordance with the Agreement, the Documentation, and the service levels described in the Order Form. We may improve, modify, or change the Service from time to time, including by adding or removing features. Material changes that materially decrease the Service’s functionality will be communicated to you at least 30 days in advance.
The Service is provided to you on a non-exclusive, non-transferable, non-sublicensable, revocable basis for the duration of the Order Form.
You are responsible for the security of your account credentials and for all activity conducted under your account. You will:
You are the Data Fiduciary for personal data collected through the Service on your premises. You will:
You will not, and will not allow any User to:
If you operate in a regulated context (healthcare, pharmacy, financial services), you confirm that you have undertaken your own regulatory review and have determined that your use of the Service is permissible under the applicable regulations. We do not warrant regulatory compliance in any specific industry vertical — that determination rests with you and your counsel.
You will pay the fees described in the Order Form. Unless the Order Form says otherwise:
We may revise pricing for renewal terms with at least 60 days’ written notice before the renewal date.
Our processing of personal data on your behalf is governed by the DPA, which is incorporated into the Agreement by reference. Where the DPA and these Terms conflict, the DPA controls with respect to processing of personal data.
A current DPA template is available at legal@ostronaut.ai. The DPA covers, at minimum: data categories, purposes, sub-processors, cross-border transfers, security measures, breach notification, audit rights, and the procedure for handling Data Principal rights requests.
See also: Privacy Policy · Trust page.
We own all right, title, and interest in the Service, including the AI models, the Rover firmware, the dashboard software, the API, the Documentation, and all improvements and modifications to any of the foregoing. Nothing in the Agreement transfers ownership of any of our intellectual property to you.
You retain all right, title, and interest in your Customer Data. You grant us a limited, non-exclusive, non-transferable licence to process Customer Data solely to deliver the Service to you, as described in these Terms and the DPA. This licence ends when the Agreement ends and we have deleted Customer Data per the DPA.
We may use aggregated, anonymised, and de-identified data derived from the Service to improve the Service, train models, generate benchmarks, and report on overall usage. Aggregated data does not identify you, your end customers, your staff, or any individual.
If you provide us suggestions or feedback about the Service, we may use that feedback without obligation to you, including incorporating it into the Service.
“Confidential Information” means non-public information disclosed by one party to the other in connection with the Agreement, including Customer Data (your Confidential Information) and the Service’s non-public design, pricing, and roadmap (our Confidential Information).
Each party will: (i) use the other’s Confidential Information only as needed to perform under the Agreement; (ii) protect it with at least the same care as the receiving party uses for its own confidential information, and never less than reasonable care; and (iii) not disclose it to third parties except to employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations.
Confidential Information does not include information that is (a) publicly known through no fault of the receiving party, (b) lawfully received from a third party without confidentiality obligations, (c) independently developed without reference to the disclosing party’s Confidential Information, or (d) required to be disclosed by law or court order, provided the receiving party gives prompt notice where legally permitted.
We warrant that:
If the Service fails to perform materially in accordance with the Documentation, your sole remedy is for us to use commercially reasonable efforts to correct the failure. If we cannot correct it within a reasonable period, you may terminate the affected portion of the Service and receive a pro-rated refund of pre-paid fees for the unused term.
EXCEPT FOR THE WARRANTIES EXPRESSLY STATED ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICE WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS.
AI-generated outputs (transcripts, event extractions, coaching artifacts) are probabilistic and may contain errors. You are responsible for reviewing AI outputs before acting on them in ways that have material consequences (e.g., disciplinary action against staff, customer-facing decisions).
TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:
These limitations do not apply to: (i) liability arising from a party’s gross negligence, fraud, or wilful misconduct; (ii) breach of confidentiality; (iii) liability that cannot be limited under Indian law; or (iv) indemnification obligations under §11 (Indemnification).
We will defend, indemnify, and hold harmless you, your affiliates, and your respective officers, directors, and employees from and against third-party claims alleging that the Service infringes a valid Indian patent, copyright, or trademark of a third party. Our obligations are conditional on you (a) promptly notifying us of the claim in writing, (b) giving us sole control of the defence and settlement, and (c) reasonably cooperating in the defence at our expense.
If we receive a notice of infringement, we may, at our option, (i) modify the Service to be non-infringing, (ii) obtain a licence allowing continued use, or (iii) terminate the affected portion of the Service and refund pre-paid fees for the unused term. These remedies are your sole remedy for infringement claims.
You will defend, indemnify, and hold harmless us, our affiliates, and our respective officers, directors, and employees from and against third-party claims arising out of:
Our obligations are conditional on us (a) promptly notifying you of the claim in writing, (b) giving you sole control of the defence and settlement, and (c) reasonably cooperating in the defence at your expense.
The Agreement begins on the effective date of the Order Form and continues for the subscription term stated there. The subscription term automatically renews for successive equal periods unless either party gives written notice of non-renewal at least 30 days before the current term ends.
Either party may terminate the Agreement immediately on written notice if the other party:
On termination or expiration:
We may suspend your access to the Service immediately on written notice if:
Where the situation permits, we will give you advance notice and a reasonable opportunity to cure. We will reinstate access promptly once the underlying issue is resolved.
Neither party will be liable for delay or failure to perform under the Agreement to the extent caused by a force majeure event — events beyond the affected party’s reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, natural disaster, telecommunications failure, or internet shutdown. Payment obligations are not excused.
The affected party will notify the other in writing as soon as reasonably practicable. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected portion of the Service on written notice.
The Agreement is governed by the laws of India, without regard to conflict-of-law principles.
Any dispute arising out of or relating to the Agreement will be resolved exclusively in the competent courts at Mumbai, India. The parties consent to the exclusive jurisdiction and venue of those courts.
Before initiating formal proceedings, the parties will attempt to resolve the dispute in good faith for at least 30 days through escalation between the respective Customer Success / account team and engineering leadership.
Notices to us must be sent in writing to legal@ostronaut.ai and to our registered office at Ankai Inc., Mumbai, India.
Notices to you may be sent by email to the primary administrative contact on the Order Form or by posting in the Service dashboard.
Notices are effective on receipt.
The Agreement is the entire agreement between the parties on its subject matter and supersedes all prior or contemporaneous agreements, communications, and proposals on the same subject.
If there is a conflict between documents, the order of precedence is: (i) the Order Form, (ii) the DPA, (iii) these Terms, (iv) the Documentation.
Amendments to the Agreement must be in writing and signed (including by electronic signature) by authorised representatives of both parties. We may update these Terms from time to time; material updates will be communicated to you at least 30 days in advance and will apply from the next renewal of your subscription term.
Neither party may assign the Agreement without the other party’s prior written consent, except that either party may assign the Agreement to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all of its assets. Assignment is conditional on the assignee assuming all obligations.
A failure or delay by either party in exercising any right under the Agreement is not a waiver of that right. Any waiver must be in writing.
If any provision of the Agreement is held unenforceable, the rest of the Agreement remains in effect. The parties will substitute an enforceable provision that comes closest to the original intent.
The parties are independent contractors. The Agreement does not create an agency, partnership, joint venture, or employment relationship.
The Agreement is for the benefit of the parties only and creates no rights in any third party.
Section headings are for convenience only and do not affect interpretation.
For questions about these Terms or to negotiate a custom MSA, contact legal@ostronaut.ai.